Start with what matters.
See the jobs that need attention, the visits ahead and work waiting for a decision.
View your dayA clearer way to run service
Good service starts
with everyone
connected.
One place for the work, the people, and the next step. ServiceElm brings your team, clients and service partners into a shared flow.
Private pilot by Headly Global.
Have an account? Sign in to your workspace. Explore fictional sample jobs below.
ServiceElmWorkspace previewYOUR SERVICE, IN VIEWSample workflow
SE-1048 / WESTGATE OFFICE
Cooling unit inspection
NEXT VISIT
Today, 13:30
Alex Morgan
Fieldstone Services
Site access confirmed
CONNECTED CONVERSATION
JE
Jordan EllisClient · Northbridge Facilities
Reception will arrange access. Please let us know when the engineer is on the way.
Select a stage to explore
01 / ONE JOB. THE WHOLE PICTURE.Illustrative data
Built around your working day
Clear ownership
/Connected conversations
/Traceable billing
A place for every next step
Less searching.
More getting things done.
The private pilot connects requests, engineer coordination, visits and client quotes. Explore the six-area design below, including sample billing workflows.
Keep the whole story together.
Scope, people, visits, evidence and commercial details belong to the same job.
Explore the jobsKnow who’s in the conversation.
Keep job conversations together, receive live updates and give each conversation a clear audience.
Open the inboxFind the people behind the work.
Bring engineers on board with reviewed profiles, skills and locations, then coordinate the right people for each site.
Browse the directoryClose the loop with confidence.
Explore how completed work could flow into invoices and exports. Invoicing is currently available in the design preview only.
Try sample billingSee the work behind the numbers.
Explore workload and job reporting, with sample financial reports available in the design preview.
Explore reportsConnected service. Strong foundations.
Designed for the people
doing the work.
ServiceElm is built for Headly Global, its clients and service partners. It brings requests, people, conversations and decisions together, with a clear next step for everyone involved.
Explore the demoThe right view for each person
Individual accounts give the team, clients, vendors and engineers access to the work and conversations relevant to them.
Clear quotes, informed decisions
Share a quote for client review and keep the scope, price and response alongside the relevant job.
Ready for work on the move
Phone-friendly forms help engineers update work and share evidence from site. Visits show local times, with reminders for assigned tasks.
From request to resolution
A clear brief.
A shared next step.
Keep the details and decisions together throughout each service request.
- 01 / TELL US WHAT YOU NEED
Start with the site and scope.
Describe the work, location, preferred timing and skills needed. Add site contacts and supporting files when available.
- 02 / COMPLETE THE PICTURE
Resolve the missing details.
Headly Global reviews the request and can ask for specific information on the same ticket before coordinating a suitable engineer.
- 03 / FOLLOW THE WORK
Stay informed along the way.
Follow shared conversations, visits and progress in your workspace, with quotes available when sent for your review.
Join the private pilot
Work with Headly Global?
Clients, engineers and service partners can contact the team to request access. Tell us your company, your role and how you would like to use ServiceElm. The team will review your request and arrange an invitation when appropriate.
A little context
Where we are today.
Can I use ServiceElm for real jobs yet?
Invited users can sign in to the private pilot to manage requests, engineer coordination, visits, evidence, conversations and client quotes. The public design preview uses fictional data and resets when you reload. Invoicing remains a preview feature.
What can clients and vendors see?
Clients see their company’s requests, shared conversations and quotes sent for review. Vendors see work assigned to their company and their own conversations. Access follows each person’s role and assignment.
Does it connect to an accounting system?
The private pilot supports per-job quotes and client review. Production invoicing, exports and an accounting connection are planned for a later stage; the design preview includes sample billing workflows.
Who is behind ServiceElm?
ServiceElm is a project by Headly Global e.U, developed around its service operations. Visit Headly Global (opens in a new tab)